Protecting Hawai‘i’s Kūpuna: Stop Medicare Fraud with One Free App

Medicare fraud hurts our families, neighbors, and the programs we all rely on. The good news: Hawai‘i residents can prevent, detect, and report scams quickly—with a simple, free tool on your phone.

Meet the SMP Medicare Tracker app

The Senior Medicare Patrol (SMP) Medicare Tracker app puts anti-fraud tools at your fingertips. Use it to:

• Track what happens at each medical visit with the digital My Health Care Tracker
• Stay current on scam alerts and news
• Play the SMP Fraud Busters game to learn how scams work
• Report suspected fraud, errors, or abuse directly to SMP with a tap.

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Download: smpresource.org/app (free for iOS & Android)

Common Medicare fraud schemes to watch for

Scammers change tactics, but the patterns repeat. Be on guard for:

• Ambulance billing scams
• COVID-19 test/supply schemes
• Genetic testing “free” offers
• Home health care & hospice billing abuse
• Medical ID theft
• Medicare marketing violations & illegal enrollment tactics
• Nursing home care upcoding
• Outpatient mental health billing abuse
• Pharmacy & prescription drug fraud

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7 quick ways to protect yourself (and your ʻohana)

1. Record every visit. Log services, tests, and supplies in the app’s tracker right after appointments.

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2. Check your statements. Review Medicare Summary Notices (MSNs) and Explanation of Benefits (EOBs); compare to your tracker.
3. Guard your number. Never share your Medicare number for “free” items or door-to-door offers.
4. Verify first. If someone claims they’re from Medicare or a plan, hang up and call the number on your card.
5. Be wary of “free.” If it’s truly free, they shouldn’t need your Medicare number.
6. Shred sensitive mail. Destroy labels and papers with personal info.
7. Report fast. If something looks off, use the app to contact SMP Hawai‘i or call 1-800-MEDICARE.

How to use the app in 60 seconds

1. Install from smpresource.org/app.
2. Open “My Health Care Tracker.” Add the date, provider, services, and any items received.
3. Set a reminder to review your MSNs/EOBs monthly.
4. See a mismatch? Tap Report to share details securely with SMP.

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Why this matters in Hawai‘i

On our islands, a single bad actor can impact many kūpuna through tight-knit networks. Tracking your care, teaching your ʻohana, and reporting suspicious activity helps protect the whole community—and keeps benefits available for those who need them.

Frequently asked questions

Is the app only for seniors?
No. Caregivers, adult children, and anyone helping a Medicare beneficiary can use it.

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What if I’m unsure it’s fraud?
Report it anyway. SMP can help determine if it’s a simple error or something more serious.

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Does the app replace my plan’s statements?
No. It complements your MSNs/EOBs by giving you an accurate, real-time log to compare against.

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Share this with your ʻohana

• Download the SMP Medicare Tracker: smpresource.org/app
• Help a neighbor install it and set up the My Health Care Tracker
• If you see something, report it—you could save someone thousands and protect their health coverage

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Together, we can keep Hawai‘i’s kūpuna safe, our community strong, and Medicare working the way it should.